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Conclusion

CIMB Bank used cloud computing that  has the potential to transform IT, not necessarily through its impact on an agency’s core business systems, but through commoditizing routine services such as e-mail, web servers, and data storage. Cloud computing can also easily deliver services that are common across government, such as accounting, procurement, and collaboration tools. If CIOs can increase their reliance on commodity computing, they will then have more time and resources to focus on the strategic management of IT and provide leadership and value for their agencies.

Cloud Services and Capability IN CIMB BANK

The CIMB – MSF division can adopt three basic types of cloud services, defined by NSIT and it is also accepted by the business industry.

Cloud Services

Software as a Services

Software applications like ERP, collaboration that runs on the service provider IT infrastructure and delivers to the organization through the internet by way renting the software applications

Platform as a Service

The user organization can access the hardware platform and operating system over the internet on a pay-per-use basis.

Infrastructure as a Service

It is cloud computing platform which allow user organization to storage, process and networking through the service provided IT infrastructure by way of on a pay-per-use model.

Benefits of Cloud Computing

Reduced cost – Cloud technology is paid incrementally, saving organizations money. The organization is able to plan the needed expenses more wisely. By cloud computing the cost is proportion to the requirement.

Increased Storage - Organizations can store more data than on private computer systems.

Highly Automated - No longer do IT personnel need to worry about keeping software up date and backup. Cloud computing will automatically do the update and backup the system giving the organization more time to do business than fixing the problems on its own.

Flexibility - Cloud computing offers much more flexibility than past computing methods.

More Mobility - Employees can access information wherever they are, rather than having to remain at their desks from morning till evening which is tiring and sometimes a boring job. The cloud made the business go mobile.

Allows IT to Shift Focus - No longer having to worry about constant server updates and other computing issues, organizations will be free to concentrate on innovation and research and development. This help business and product growth in the long run.

CIMB / MSF IT Strategy, Infrastructure & Cost

Transaction processing system (TPS) - A system that store, modify and retrieve the transactions of MSF. However, all TPS must pass through atomicity, consistency, isolation and durability, otherwise known as the ACID test.

Decision support system (DSS) & executive support system (ESS) - DSS is a decision support system for middle level management and executive support system is for higher management. DSS and ESS not only provide better judgement, the system also enable "what if" analysis, which we can create several scenario to get the best desired result. Below is a diagram of DSS which consist of MIS. In order for a DSS or ESS to be created MSF must first have MIS, TPS and DBMS as all these systems are interrelated. An example of such software can be found at Vanguard Software corporation (www.vanguardsw.com) However, not all managerial roles are supportive using either DSS or ESS such as interpersonal role as a leader, decisional roles in a conflict between staff.

Management information system (MIS) - Report exceptional conditions, such as when the sales quota for a specific territory fall below an anticipated level or high staff turn-over for a certain department. MSF do not have MIS as report generated only upon request of individual.

Database management system (DBMS)- is a software package with computer programs that control the creation, maintenance and the use of a database. DBMS will allow MSF conveniently develope databases for various applications by database administrators (DBAs). A DBMS also provides facilities for controlling data access, enforcing data intergrity, managing concurrency control, recovering the database after failures and restoring it from backup files as well as maintaining database security.

Opportunity in internet banking can be explore as there is no sales link or "contact us" link uploaded in CIMB Bank website, CIMB internet banking more known as CIMB Clicks does not provide any leads to MSF nor does it provide contact details of MSF. MSF should explore the business opportunity in internet banking by creating a website for MSF.

There is also demand for detail breakdown of incentive paid to sales staff. At this moment, no detail breakdown of incentive paid even in CIMB intranet and extranet, Human Resource Information System HRIS https://hris.cimb.com

4.2 CIMB / MSF Business Strategy

MSF five year vision is to be the best in class sales organisation with a passion for exceeding expectations. Best in class sales organisation means number one mobile sales force in Malaysia and in sales productivity among our region peers. In order to achieve this long term five years plan, MSF will need to improve it present information system and possibility of setting up its own IT department.

4.3 CIMB / MSF Information Technology (IT) Strategy, Infrastructure & Cost

MSF does not have an IT strategy but are using 400 desktops and 200 laptops. Giving an example of setting up a MSF office will easily cost more than MYR100,000. Below are the example of the breakdown costs:

Hardware acquisition - Each brand new desktop cost about MYR3,000.

Software acquisition - License software for Microsoft windows and office cost about MYR2,000 each desktop.

Installation - Installing an office of 5 desktop cost about MYR10,000.

Training - Training cost can be diversified as senior staff of MSF can train new recruits.

Support - Support cost had been diversified as all IT technical support are provided by CIMB IT department, GIOD.

Information Technology Assessment

CIMB Group spent MYR108 million last year for IT which is the highest among all other banking peers. Despite the large number, CIMB MSF still using some computer unit with windows XP instead of window Vista or 7, Intel pentium4 processor instead of Intel core processor and monitor screen instead of liquid crystal display (LCD). Most of CIMB group IT spending is on developing of a new CRM known as 1 View. However, the 1 View CRM is not provided to MSF.

CIMB CORPORATE NETWORK INFRASTRUCTURE

Issues and Challenges

Securing Information System - CIMB MSF are faced with challenges of data and information security. We need to have a more specific users security procedures guidelines. At the moment, CIMB MSF rely on CIMB Group rules for business conduct and Code of Ethics BNM GP7. As MSF is a firm providing financial services, MSF must comply with the Financial Services Modernization Act of 1999, better known as the Gramm-Leach Billey Act (Laudon, KC & Laudon, JP 2010, pg 337) However, in Malaysia all financial institutions is govern by central bank or more known as Bank Negara Malaysia.

Malicious Software - Malware (Laudon, KC & Laudon, JP 2010, pg 328) will be another hurdle for implementation of cloud computing as there is no IT department within MSF. All IT issues and problems will have to be refer to CIMB Group IT. This will cause time delaying as the problem cannot be solve in-house and need to wait for IT department action. MSF will have no control as to when CIMB Group IT will react to the reported problem.

Absent of Transaction Processing Systems - MSF did not have TPS a systems that keep track of the elementary activities of the organisation such as sales for all products such as personal and enterprise mortgages, personal loans and credit cards, customers information like age, annual income, employee, and credit decisions like common rejection reason and best customer profile. (Laudon, KC & Laudon, JP 2010, pg 75)

Decision Support Systems (DCS) & Executive Support Systems (ESS) - Due to absent of transaction processing system (TPS) no proper management information systems (MIS) to enable DCS & ESS. DCS is useful in providing support non-routine decision making for middle management and ESS for senior management (Laudon, KC & Laudon, JP 2010, pg 78 & 81)

Database management Systems (DBMS) - As MSF have multiple products, all data given will be in different formats and all users will have their own preferred format of reporting thus creating double work when each product user need to extract and reformat the data into meaningful information. (Laudon, KC & Laudon, JP 2010, pg 240)

Establishing an information policy - Although there are numerous CIMB & Banking Acts like, Banking & Financial Institute Act1989 (BAFIA) section 97 - secrecy, Bank Negara Malaysia (BNM) GP7 confidentiality, CIMB Group Code of Ethics governing the information policy, it is still a good practise to draft information policy for MSF sales division. More specific guidelines, rules and penalties in controlling MSF information policy for sharing, disseminating, acquiring, standardising, classifying and inventorying information systems. (Laudon, KC & Laudon, JP 2010, pg 259)

Customer Relationship Management (CRM) - is widely implemented strategy for managing a firm interactions with customers, clients and sales prospects. Most banks will have their own CRM. CRM is only possible if there is enough data captured which can be transfer into information and CRM uses the information formed by the data to enable the user better forecast the needs and wants of the customers. At this moment, CRM is not available in MSF.

Online Banking platform in CIMB Bank

Online banking is simply a way to access and manage your bank, mortgage, credit card, loan or other account information via the Internet instead of visiting the bank in person or using the telephone.In CIMB Bank , this company use  CIMB Clicks (formerly known as Channel-e) which  is the Internet banking and financial services portal accessible to all CIMB Bank's ATM and Credit Cardholders. CIMB Clicks specifically caters to the needs of our consumer banking clients.You only have to register for Internet banking using your existing ATM card or credit card, which is linked to your respective Savings/Current account and Credit Card details.

How Online Banking Works

1. Initial Set-Up

Online banking is easy to use, but it requires a one-time registration or set-up on your financial institution's website. To do this, look for "Home Banking" or "Online Banking" log in, typically located prominently at the top of your bank's website. You'll typically need to enter the name on the account, your account number, and your social security card number for verification. Then you'll create a user name, enter your email address (so you can be notified when your monthly statement is available), and set a password.

A few banks require you to register in person or over the phone in order to set-up online banking, so if you can't find the online banking registration info on your bank's website you may need to contact them for instructions on how to set it up.

2. Logging In

After the initial set-up and registration, you can log in and access your account any time by entering your username and password at the online banking section of your bank's website. Typically, once you're logged in you'll come to a summary page which shows you an at-a-glance look at your accounts and their balances, the most recent transactions, and any items that are pending.

3. Use the Tools Your Bank Offers

Each financial institution offers a variety of online banking tools, including automatic savings, transfers between accounts, bill pay, and more. On your first log in, you'll want to take the time to familiarize with these features, and which ones would benefit you the most. Features vary, so if you don't see what you're looking for, contact your bank for information. Many offer live chat with a customer service representative online, but you can also contact them by phone for more information.

What can CIMB Clicks Internet Banking do for you?

	My Accounts Check and manage your financial standing at anytime of the day.
	Transfer Funds Transfer funds within CIMB accounts and to other banks via Interbank GIRO & Instant Transfer.
	Bill Payment Take control and make life easier. Pay your bills online.
	CIMB Bank Singapore Account via Clicks Malaysia Use Clicks Malaysia to access your CIMB Bank Singapore Account.
	Schedule Transactions Schedule payments in advance for Fund Transfers, CIMB credit card payments & bill payments!
	Payment Alerts & Reminders Receive alerts for successful transactions. View past transactions. Set, view & receive reminders.
	Remittance Remit funds via Foreign Telegraphic Transfer or send money overseas via CIMB MoneyGram Money Transfer Services.
	eStatement eStatement is a PDF version of your monthly account statement. You have the option to download it from CIMB Clicks or have it delivered to your email. We encourage our customers to be environment-friendly by opting for eStatement!
	Prepaid Reload Prepaid reloads for prepaid mobile phones at anytime of the day!
	Cheque Management Request or manage your cheques online, anytime.
	eIPO & Share Trading Apply for shares & trade online.
	eApplications Apply for loans online.
	OctoPay Transfer money, top up mobile credits and pool money with your Facebook friends.
	OctoSend You can now send money without using bank account numbers. Transfer money via OctoSend to your friend's account by just keying in his or her mobile number/email address. It's convenient and there is no fee involved!
	Kwik Account CIMB Bank Kwik Account is an account that you can open online without going into a branch, giving you immediate usage of the account.
	eInvest Smart Online unit trust management for your convenience.
	Fixed Deposit Placements Placement of new fixed deposit.
	ASNB Manage your wealth at the convenience of your time. Register your ASNB accounts in CIMB Clicks to perform transfers from your CIMB account to your ASNB.
	ATM Services Change your ATM withdrawal limit and activate your ATM card for overseas usage.
	Other Services Redeem your Junior points for attractive merchandise, invest your gold with us or send secure emails to our Call Centre. Perform all of these simple activities via CIMB Clicks.

CIMB Banks Online Banking Promo

The Benefits of Online Banking in CIMB Bank

v 24-hour Access to Your Account

You can get the account information you need whenever you need it in the privacy of your own home. Better yet, if you travel a lot like I do, you can access your account anytime, anywhere.

v Real-Time Information 

You'll stay up-to-date on the status of your account, including your current balance, pending items, most recent transactions, etc.

v Help Prevent or Minimize Fraud

With online banking, you can check your account regularly and notify your bank immediately when you see a transaction that isn't familiar to you.

v Automatic Savings Plan

You can make account transfers any time you want. Many banks will also allow you to set up an automatic savings plan to transfer money from your checking account to your savings account each month.

v Planning Tools

Many banks offer financial planning tools to help you set and meet savings goals, pay off loans early with extra payments, and more. These tools vary, so be sure to check your bank for availability.

v Financial Incentives 

Some banks or credit unions offer you financial incentives for using online banking. The credit union I use offers a 3% APYon balances up to $15,000 and a $15 refund (per month) on any ATM withdrawal surcharges. To qualify for these financial bonuses, you need to have direct deposit, make a minimum of 10 debit card purchases per month, make at least 4 log ins to online banking, and sign-up to receive your monthly bank statement by email instead of the postal service.

v Faster Account Balancing  

With online banking, your account statement is typically available to view online or download on the first day of the month, so there's no waiting around three to five days after month-end for your statement to arrive.

v CIMB Clicks Transaction Protection With CIMB Clicks Transaction Banking Protection; a financial fraud prevention, compliance and risk management tool, you can conduct internet banking without any worries.

v Safeguarding your internet banking with secret word multi-factor authentication. At CIMB, we're constantly looking for better ways to provide maximum security for our online banking service, so that our customers can enjoy CIMB Clicks Internet Banking with total peace of mind. We are pleased to introduce our latest technology - Secret Word & Multi-Factor Authentication.