CIMB CORPORATE NETWORK INFRASTRUCTURE

Issues and Challenges

Securing Information System - CIMB MSF are faced with challenges of data and information security. We need to have a more specific users security procedures guidelines. At the moment, CIMB MSF rely on CIMB Group rules for business conduct and Code of Ethics BNM GP7. As MSF is a firm providing financial services, MSF must comply with the Financial Services Modernization Act of 1999, better known as the Gramm-Leach Billey Act (Laudon, KC & Laudon, JP 2010, pg 337) However, in Malaysia all financial institutions is govern by central bank or more known as Bank Negara Malaysia.

Malicious Software - Malware (Laudon, KC & Laudon, JP 2010, pg 328) will be another hurdle for implementation of cloud computing as there is no IT department within MSF. All IT issues and problems will have to be refer to CIMB Group IT. This will cause time delaying as the problem cannot be solve in-house and need to wait for IT department action. MSF will have no control as to when CIMB Group IT will react to the reported problem.

Absent of Transaction Processing Systems - MSF did not have TPS a systems that keep track of the elementary activities of the organisation such as sales for all products such as personal and enterprise mortgages, personal loans and credit cards, customers information like age, annual income, employee, and credit decisions like common rejection reason and best customer profile. (Laudon, KC & Laudon, JP 2010, pg 75)

Decision Support Systems (DCS) & Executive Support Systems (ESS) - Due to absent of transaction processing system (TPS) no proper management information systems (MIS) to enable DCS & ESS. DCS is useful in providing support non-routine decision making for middle management and ESS for senior management (Laudon, KC & Laudon, JP 2010, pg 78 & 81)

Database management Systems (DBMS) - As MSF have multiple products, all data given will be in different formats and all users will have their own preferred format of reporting thus creating double work when each product user need to extract and reformat the data into meaningful information. (Laudon, KC & Laudon, JP 2010, pg 240)

Establishing an information policy - Although there are numerous CIMB & Banking Acts like, Banking & Financial Institute Act1989 (BAFIA) section 97 - secrecy, Bank Negara Malaysia (BNM) GP7 confidentiality, CIMB Group Code of Ethics governing the information policy, it is still a good practise to draft information policy for MSF sales division. More specific guidelines, rules and penalties in controlling MSF information policy for sharing, disseminating, acquiring, standardising, classifying and inventorying information systems. (Laudon, KC & Laudon, JP 2010, pg 259)

Customer Relationship Management (CRM) - is widely implemented strategy for managing a firm interactions with customers, clients and sales prospects. Most banks will have their own CRM. CRM is only possible if there is enough data captured which can be transfer into information and CRM uses the information formed by the data to enable the user better forecast the needs and wants of the customers. At this moment, CRM is not available in MSF.