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Conclusion

CIMB Bank used cloud computing that  has the potential to transform IT, not necessarily through its impact on an agency’s core business systems, but through commoditizing routine services such as e-mail, web servers, and data storage. Cloud computing can also easily deliver services that are common across government, such as accounting, procurement, and collaboration tools. If CIOs can increase their reliance on commodity computing, they will then have more time and resources to focus on the strategic management of IT and provide leadership and value for their agencies.

Cloud Services and Capability IN CIMB BANK

The CIMB – MSF division can adopt three basic types of cloud services, defined by NSIT and it is also accepted by the business industry.

Cloud Services

Software as a Services

Software applications like ERP, collaboration that runs on the service provider IT infrastructure and delivers to the organization through the internet by way renting the software applications

Platform as a Service

The user organization can access the hardware platform and operating system over the internet on a pay-per-use basis.

Infrastructure as a Service

It is cloud computing platform which allow user organization to storage, process and networking through the service provided IT infrastructure by way of on a pay-per-use model.

Benefits of Cloud Computing

Reduced cost – Cloud technology is paid incrementally, saving organizations money. The organization is able to plan the needed expenses more wisely. By cloud computing the cost is proportion to the requirement.

Increased Storage - Organizations can store more data than on private computer systems.

Highly Automated - No longer do IT personnel need to worry about keeping software up date and backup. Cloud computing will automatically do the update and backup the system giving the organization more time to do business than fixing the problems on its own.

Flexibility - Cloud computing offers much more flexibility than past computing methods.

More Mobility - Employees can access information wherever they are, rather than having to remain at their desks from morning till evening which is tiring and sometimes a boring job. The cloud made the business go mobile.

Allows IT to Shift Focus - No longer having to worry about constant server updates and other computing issues, organizations will be free to concentrate on innovation and research and development. This help business and product growth in the long run.

CIMB / MSF IT Strategy, Infrastructure & Cost

Transaction processing system (TPS) - A system that store, modify and retrieve the transactions of MSF. However, all TPS must pass through atomicity, consistency, isolation and durability, otherwise known as the ACID test.

Decision support system (DSS) & executive support system (ESS) - DSS is a decision support system for middle level management and executive support system is for higher management. DSS and ESS not only provide better judgement, the system also enable "what if" analysis, which we can create several scenario to get the best desired result. Below is a diagram of DSS which consist of MIS. In order for a DSS or ESS to be created MSF must first have MIS, TPS and DBMS as all these systems are interrelated. An example of such software can be found at Vanguard Software corporation (www.vanguardsw.com) However, not all managerial roles are supportive using either DSS or ESS such as interpersonal role as a leader, decisional roles in a conflict between staff.

Management information system (MIS) - Report exceptional conditions, such as when the sales quota for a specific territory fall below an anticipated level or high staff turn-over for a certain department. MSF do not have MIS as report generated only upon request of individual.

Database management system (DBMS)- is a software package with computer programs that control the creation, maintenance and the use of a database. DBMS will allow MSF conveniently develope databases for various applications by database administrators (DBAs). A DBMS also provides facilities for controlling data access, enforcing data intergrity, managing concurrency control, recovering the database after failures and restoring it from backup files as well as maintaining database security.

Opportunity in internet banking can be explore as there is no sales link or "contact us" link uploaded in CIMB Bank website, CIMB internet banking more known as CIMB Clicks does not provide any leads to MSF nor does it provide contact details of MSF. MSF should explore the business opportunity in internet banking by creating a website for MSF.

There is also demand for detail breakdown of incentive paid to sales staff. At this moment, no detail breakdown of incentive paid even in CIMB intranet and extranet, Human Resource Information System HRIS https://hris.cimb.com

4.2 CIMB / MSF Business Strategy

MSF five year vision is to be the best in class sales organisation with a passion for exceeding expectations. Best in class sales organisation means number one mobile sales force in Malaysia and in sales productivity among our region peers. In order to achieve this long term five years plan, MSF will need to improve it present information system and possibility of setting up its own IT department.

4.3 CIMB / MSF Information Technology (IT) Strategy, Infrastructure & Cost

MSF does not have an IT strategy but are using 400 desktops and 200 laptops. Giving an example of setting up a MSF office will easily cost more than MYR100,000. Below are the example of the breakdown costs:

Hardware acquisition - Each brand new desktop cost about MYR3,000.

Software acquisition - License software for Microsoft windows and office cost about MYR2,000 each desktop.

Installation - Installing an office of 5 desktop cost about MYR10,000.

Training - Training cost can be diversified as senior staff of MSF can train new recruits.

Support - Support cost had been diversified as all IT technical support are provided by CIMB IT department, GIOD.

Information Technology Assessment

CIMB Group spent MYR108 million last year for IT which is the highest among all other banking peers. Despite the large number, CIMB MSF still using some computer unit with windows XP instead of window Vista or 7, Intel pentium4 processor instead of Intel core processor and monitor screen instead of liquid crystal display (LCD). Most of CIMB group IT spending is on developing of a new CRM known as 1 View. However, the 1 View CRM is not provided to MSF.

CIMB CORPORATE NETWORK INFRASTRUCTURE

Issues and Challenges

Securing Information System - CIMB MSF are faced with challenges of data and information security. We need to have a more specific users security procedures guidelines. At the moment, CIMB MSF rely on CIMB Group rules for business conduct and Code of Ethics BNM GP7. As MSF is a firm providing financial services, MSF must comply with the Financial Services Modernization Act of 1999, better known as the Gramm-Leach Billey Act (Laudon, KC & Laudon, JP 2010, pg 337) However, in Malaysia all financial institutions is govern by central bank or more known as Bank Negara Malaysia.

Malicious Software - Malware (Laudon, KC & Laudon, JP 2010, pg 328) will be another hurdle for implementation of cloud computing as there is no IT department within MSF. All IT issues and problems will have to be refer to CIMB Group IT. This will cause time delaying as the problem cannot be solve in-house and need to wait for IT department action. MSF will have no control as to when CIMB Group IT will react to the reported problem.

Absent of Transaction Processing Systems - MSF did not have TPS a systems that keep track of the elementary activities of the organisation such as sales for all products such as personal and enterprise mortgages, personal loans and credit cards, customers information like age, annual income, employee, and credit decisions like common rejection reason and best customer profile. (Laudon, KC & Laudon, JP 2010, pg 75)

Decision Support Systems (DCS) & Executive Support Systems (ESS) - Due to absent of transaction processing system (TPS) no proper management information systems (MIS) to enable DCS & ESS. DCS is useful in providing support non-routine decision making for middle management and ESS for senior management (Laudon, KC & Laudon, JP 2010, pg 78 & 81)

Database management Systems (DBMS) - As MSF have multiple products, all data given will be in different formats and all users will have their own preferred format of reporting thus creating double work when each product user need to extract and reformat the data into meaningful information. (Laudon, KC & Laudon, JP 2010, pg 240)

Establishing an information policy - Although there are numerous CIMB & Banking Acts like, Banking & Financial Institute Act1989 (BAFIA) section 97 - secrecy, Bank Negara Malaysia (BNM) GP7 confidentiality, CIMB Group Code of Ethics governing the information policy, it is still a good practise to draft information policy for MSF sales division. More specific guidelines, rules and penalties in controlling MSF information policy for sharing, disseminating, acquiring, standardising, classifying and inventorying information systems. (Laudon, KC & Laudon, JP 2010, pg 259)

Customer Relationship Management (CRM) - is widely implemented strategy for managing a firm interactions with customers, clients and sales prospects. Most banks will have their own CRM. CRM is only possible if there is enough data captured which can be transfer into information and CRM uses the information formed by the data to enable the user better forecast the needs and wants of the customers. At this moment, CRM is not available in MSF.

Online Banking platform in CIMB Bank

Online banking is simply a way to access and manage your bank, mortgage, credit card, loan or other account information via the Internet instead of visiting the bank in person or using the telephone.In CIMB Bank , this company use  CIMB Clicks (formerly known as Channel-e) which  is the Internet banking and financial services portal accessible to all CIMB Bank's ATM and Credit Cardholders. CIMB Clicks specifically caters to the needs of our consumer banking clients.You only have to register for Internet banking using your existing ATM card or credit card, which is linked to your respective Savings/Current account and Credit Card details.

How Online Banking Works

1. Initial Set-Up

Online banking is easy to use, but it requires a one-time registration or set-up on your financial institution's website. To do this, look for "Home Banking" or "Online Banking" log in, typically located prominently at the top of your bank's website. You'll typically need to enter the name on the account, your account number, and your social security card number for verification. Then you'll create a user name, enter your email address (so you can be notified when your monthly statement is available), and set a password.

A few banks require you to register in person or over the phone in order to set-up online banking, so if you can't find the online banking registration info on your bank's website you may need to contact them for instructions on how to set it up.

2. Logging In

After the initial set-up and registration, you can log in and access your account any time by entering your username and password at the online banking section of your bank's website. Typically, once you're logged in you'll come to a summary page which shows you an at-a-glance look at your accounts and their balances, the most recent transactions, and any items that are pending.

3. Use the Tools Your Bank Offers

Each financial institution offers a variety of online banking tools, including automatic savings, transfers between accounts, bill pay, and more. On your first log in, you'll want to take the time to familiarize with these features, and which ones would benefit you the most. Features vary, so if you don't see what you're looking for, contact your bank for information. Many offer live chat with a customer service representative online, but you can also contact them by phone for more information.

What can CIMB Clicks Internet Banking do for you?

	My Accounts Check and manage your financial standing at anytime of the day.
	Transfer Funds Transfer funds within CIMB accounts and to other banks via Interbank GIRO & Instant Transfer.
	Bill Payment Take control and make life easier. Pay your bills online.
	CIMB Bank Singapore Account via Clicks Malaysia Use Clicks Malaysia to access your CIMB Bank Singapore Account.
	Schedule Transactions Schedule payments in advance for Fund Transfers, CIMB credit card payments & bill payments!
	Payment Alerts & Reminders Receive alerts for successful transactions. View past transactions. Set, view & receive reminders.
	Remittance Remit funds via Foreign Telegraphic Transfer or send money overseas via CIMB MoneyGram Money Transfer Services.
	eStatement eStatement is a PDF version of your monthly account statement. You have the option to download it from CIMB Clicks or have it delivered to your email. We encourage our customers to be environment-friendly by opting for eStatement!
	Prepaid Reload Prepaid reloads for prepaid mobile phones at anytime of the day!
	Cheque Management Request or manage your cheques online, anytime.
	eIPO & Share Trading Apply for shares & trade online.
	eApplications Apply for loans online.
	OctoPay Transfer money, top up mobile credits and pool money with your Facebook friends.
	OctoSend You can now send money without using bank account numbers. Transfer money via OctoSend to your friend's account by just keying in his or her mobile number/email address. It's convenient and there is no fee involved!
	Kwik Account CIMB Bank Kwik Account is an account that you can open online without going into a branch, giving you immediate usage of the account.
	eInvest Smart Online unit trust management for your convenience.
	Fixed Deposit Placements Placement of new fixed deposit.
	ASNB Manage your wealth at the convenience of your time. Register your ASNB accounts in CIMB Clicks to perform transfers from your CIMB account to your ASNB.
	ATM Services Change your ATM withdrawal limit and activate your ATM card for overseas usage.
	Other Services Redeem your Junior points for attractive merchandise, invest your gold with us or send secure emails to our Call Centre. Perform all of these simple activities via CIMB Clicks.

CIMB Banks Online Banking Promo

The Benefits of Online Banking in CIMB Bank

v 24-hour Access to Your Account

You can get the account information you need whenever you need it in the privacy of your own home. Better yet, if you travel a lot like I do, you can access your account anytime, anywhere.

v Real-Time Information 

You'll stay up-to-date on the status of your account, including your current balance, pending items, most recent transactions, etc.

v Help Prevent or Minimize Fraud

With online banking, you can check your account regularly and notify your bank immediately when you see a transaction that isn't familiar to you.

v Automatic Savings Plan

You can make account transfers any time you want. Many banks will also allow you to set up an automatic savings plan to transfer money from your checking account to your savings account each month.

v Planning Tools

Many banks offer financial planning tools to help you set and meet savings goals, pay off loans early with extra payments, and more. These tools vary, so be sure to check your bank for availability.

v Financial Incentives 

Some banks or credit unions offer you financial incentives for using online banking. The credit union I use offers a 3% APYon balances up to $15,000 and a $15 refund (per month) on any ATM withdrawal surcharges. To qualify for these financial bonuses, you need to have direct deposit, make a minimum of 10 debit card purchases per month, make at least 4 log ins to online banking, and sign-up to receive your monthly bank statement by email instead of the postal service.

v Faster Account Balancing  

With online banking, your account statement is typically available to view online or download on the first day of the month, so there's no waiting around three to five days after month-end for your statement to arrive.

v CIMB Clicks Transaction Protection With CIMB Clicks Transaction Banking Protection; a financial fraud prevention, compliance and risk management tool, you can conduct internet banking without any worries.

v Safeguarding your internet banking with secret word multi-factor authentication. At CIMB, we're constantly looking for better ways to provide maximum security for our online banking service, so that our customers can enjoy CIMB Clicks Internet Banking with total peace of mind. We are pleased to introduce our latest technology - Secret Word & Multi-Factor Authentication.

Article: ‘Best Internet Bank Award in Malaysia’

KUCHING: CIMB Bank Bhd (CIMB Bank) has been awarded the inaugural ‘Best Internet Bank Award in Malaysia’ at Global Finance’s ‘The World’s Best Internet Bank Awards’ at its 9th annual awards dinner in New York.

In a statement released from Kuala Lumpur yesterday, Global Finance Magazine’s publisher Joseph D Giarraputo remarked, “CIMB Bank’s efforts in ensuring that its internet banking platform offers customers the best possible service with the highest level of security is laudable.

“The world is becoming increasingly connected and more and more people are looking for convenience online. CIMB Bank has proved that the online facilities it offers its customers provide them just that, with no compromise to security. The bank’s win speaks volumes for its service levels and its customers’ trust in its capabilities.”

With the largest branch network in Asean of 1,109 branches as at September 30, CIMB Bank is helmed by people from the region, reaching at least 83 per cent of the Asean population, representing 89 per cent of the region’s economic growth.

Peter England, CIMB Bank’s head of retail and financial services commented, “It is an honour for us to receive this award. It is proof that all our efforts to provide a safe online platform for our customers to both transact and interact with the bank are recognised.

“CIMB Clicks, our online banking platform, has gained great traction in its uptake and as such, it is important that it consistently exceeds customers’ expectations for online banking. This award will spur us on to take it to greater heights.”

A total of 233 individual banks from around the world entered submissions to be considered for the best Internet bank in various categories where winners were selected based on the strength of their strategy for attracting and servicing online customers, success in getting clients to use web offerings, growth of online customer base, breadth of products offered, evidence of tangible benefits gained from internet initiatives, as well as web site design and functionality.

New York-based Global Finance is a monthly magazine founded in 1987, with offices in London, Rio de Janeiro and Milan. Its mission is to help corporate leaders, bankers and investors chart the course of global business and finance. With a circulation of 50,050, Global Finance magazine is audited by the Business Publications Audit of Circulations, and has readers in 163 countries.

CIMB enhances online banking security with CIMB Clicks Transaction Protection

CIMB Bank has enhanced its authentication security for its CIMB Clicks online banking service with the launch of CIMB Clicks Transaction Protection solution.

 The new authentication mechanism validates in real time transactions performed via CIMB Clicks and calculates customers´ risk score based on their historical transactions. It immediately alerts the Bank if any statistically unusual transactions are made.

Offering a better analysis than before and now fully-automated, CIMB Click
sTransaction Protection is similar to how credit card companies determine unusual behaviour in credit card transactions, said Iswaraan Suppiah, Head of Group Information and Operations for CIMB Group.

If there is potential risk identified with a particular transaction, the customer may be contacted for further validation, or may be asked for additional information online, prior to the transaction being approved and processed.

Iswaraan added that suspected fraudulent transactions can also be halted before the money moves out of the client´s account.

The enhanced security has already managed to prevent RM600,000 of potential losses for its customers since it was implemented in mid-January this year, said Peter England, Head of Retail Financial Services for CIMB bank.

CIMB Clicks has 1.5 million active users and processes 20 million balance enquiries and two million financial transactions each month.

England adds that online banking via CIMB Clicks is 100 percent safe but stresses that customers must also do their part to protect their confidential banking information, which not only includes their user ID and password but also their ATM card and pin number.

Customers are reminded that they should never respond to emails requesting for any online updates to their bank accounts. Neither should they respond to any SMS that promises cash prizes as they could well be a scam.

Introduction to CIMB Bank

CIMB is an abbreviation for Commerce International Merchant Bankers. CIMB Group is a universal bank headquartered in Kuala Lumpur, operating in high growth economies in ASEAN. CIMB Group is an indigenous ASEAN investment bank, the largest Asia Pacific (ex-Japan) based investment bank and one of the world's largest Islamic banks. CIMB has a wide retail branch network with 1,080 branches across the region.

The group operates under several corporate entities, which include CIMB Investment Bank, CIMB Bank, CIMB Islamic,CIMB Niaga, CIMB Securities International and CIMB Thai. The group's business activities are primarily in the areas of Consumer Banking, Wholesale Banking, comprising Investment Banking and Corporate Banking, Treasury & Markets, and Group Strategy & Strategic Investments, with its core markets being Malaysia, Indonesia, Singapore and Thailand. CIMB Islamic operates in parallel with these businesses, in line with the group's dual banking model.

The group has over 40,000 employees located in 18 countries, covering ASEAN and major global financial centres, as well as countries in which its customers have significant business and investment dealings.The group's geographical reach and its products and services are complemented by partnerships. Its partners include the Principal Financial Group, Bank of Tokyo-Mitsubishi UFJ, Standard Bank and Daewoo Securities, among others.

History of CIMB BANK

1924: 

Bian Chiang Bank was established in Kuching, Malaysia by Wee Kheng Chiang . Its primary activities were business financing and the issuance of bills of exchange.1935: Ban Hin Lee Bank (BHLB) was established in Penang, Malaysia by Yeap Chor Ee. Its original focus was serving local businessmen in their trading and merchant activities. In the 1960s it branched out into real estate and home financing and by 1990 it had become a modern financial institution. It was then listed on the Kuala Lumpur Stock Exchange on 7 January 1991.1948:

 Bank Lippo was founded in 1948 with its headquarters in Tangerang, Indonesia.

1955:

Established as a national private bank, Bank Niaga expanded to become a full-service bank in 1974.

1965:

Southern Bank Berhad (SBB) was founded as Southern Banking Ltd. It started out in Penang and expanded to Kuala Lumpur. It's products included wealth-management products, credit cards and loans for small and medium enterprises (SME).

1965: 

Bank Bumiputra Malaysia Berhad (BBMB) was incorporated. Set up in line with government initiatives to increase Bumiputra participation in the national economy, the bank grew to be one of the largest, with branches throughout the country. By 1980 it had become the largest bank in the country in terms of assets and was the first domestic bank to have operations in New York, London, Tokyo, Bahrain and Hong Kong.[5

]1972: 

United Asian Bank Berhad (UAB) was established in Kuala Lumpur. UAB created out of the merger of the Malaysian operations and branches of three Indian-owned banks: Indian Overseas Bank, Indian Bank, and United Commercial Bank. The Government of India had nationalised the largest banks in India, including these three, and Malaysian law prohibited the operation in Malaysia of branches of government-owned foreign banks. UAB's primary purpose was to encourage enterprise among less prosperous sections of the country.

1974: 

Pertanian Baring Sanwa Multinational Berhad (PBS) was incorporated by Bank Pertanian, Baring Brothers, and Multinational Bank of the United Kingdom, and Sanwa Bank of Japan. It was managed by Baring Brothers and provided corporate advisory and funding services to multinationals.

1979: 

Bian Chiang Bank was renamed Bank of Commerce Berhad following its purchase by the UMNO-owned Fleet group. The bank had RM367 million in total assets and total shareholders' funds of RM12.8 million in 1982.

1986:

Pertanian Baring Sanwa Multinational Berhad was renamed Commerce International Merchant Bankers Berhad (CIMB). This was a result of Bank of Commerce Berhad replacing Bank Pertanian as the controlling shareholder of PBS. Corporate finance remained CIMB's main focus and stock broking was added to its range of services.[9]1991: Bank of Commerce acquired UAB. After the acquisition, Bank of Commerce's branch network increased almost fourfold. The listed holding company was then renamed Commerce-Asset Holdings Berhad (CAHB).

1999: 

BBMB and Bank of Commerce merged to form Bumiputra-Commerce Bank.

2000:

As part of a government initiated banking consolidation plan, SBB acquired Ban Hin Lee Bank Berhad and also took over two smaller finance companies; Perdana Finance Berhad and Cempaka Finance Berhad.

2003: 

CIMB was listed on the main board of the Kuala Lumpur Stock Exchange. In the same year, CIMB Islamic was launched providing customers with Syariah compliant solutions.

2004:

CIMB acquired 70% of Commerce Trust Berhad (CTB) and Commerce Asset Fund Managers Berhad (CAFM). This led to the formation of CIMB-Principal, a joint venture with the Principal Group of the United States. Then in 2005, CIMB acquired Singapore based G.K. Goh, which was established in 1979 as an international stock broker. This led to the formation of CIMB-GK, CIMB's international investment banking operations.

2005:

Commerce Asset Holdings Berhad (CAHB) announced a decision to create a universal bank by combining its commercial and investment banks. Following this announcement, Bumiputra-Commerce Group was acquired by CIMB. As part of the exercise, CAHB was renamed Bumiputra-Commerce Holdings.

2006: 

In January, CIMB completed its restructuring exercise under Bumiputra-Commerce Holdings Berhad. The new CIMB Group was known as a universal bank. It made a transition to a full-service banking provider serving corporates to individuals. Then in March, CIMB Group acquired SBB after extensive negotiations. After the acquisition, in September CIMB Group was launched by the then Prime Minister of Malaysia, Dato' Seri Abdullah Ahmad Badawi.

2007:

CIMB Group launched its presence in both Thailand and USA through the establishment of CIMB-GK Securities (Thailand) Ltd. And CIMB-GK Securities (USA) Inc,. In November, CIMB Foundation launched as a not-for profit organisation that will carry out the group's corporate social responsibility.

2008:

CIMB Group entered into an agreement for a 19.99% stake in Bank of Yingkou adding mainland China to the Group's network. In the same year CIMB Group undertook the merger of PT Bank Niaga TBK with PT Bank Lippo Tbk to create the 6th largest bank in Indonesia. CIMB Group and the Principal Financial Group launched CIMB-Principal Islamic Asset Management also in that year. Lastly, CIMB Group entered into an agreement with Financial Institutions Development Fund to purchase a 42.13% stake in Bank Thai Public Company.

2009:

CIMB Bank and CIMB Islamic moved to a new headquarters, the 39-storey Menara Bumiputra-Commerce which houses CIMB Group's consumer banking franchises. The building site was the location of the bank's predecessors, Bank Bumiputra and the United Asian Bank. In the same year, CIMB Thai was officially launched with its new brand and logo unveiled to the public in May 2009 by Khun Korn Chatikavanji, Thailand's Minister of Finance. In September, CIMB Group set up retail banking services in Singapore through CIMB Bank Singapore.

2010: 

CIMB Group expanded to Cambodia through the fully owned subsidiary CIMB Bank Plc. The first branch, which also serves as the headquarters, was officially launched in Phnom Penh on 19 Nov 2010.

2012: 

CIMB Group purchased the Asian investment banking business of Royal Bank of Scotland, including the RBS franchise in Australia.